[pianotech] Customer dilemma

[Gerald Groot]

Yep, I do that too.  They tend to hang onto something that is marked "paid"
more than if it were not.  J

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of paul bruesch
Sent: Sunday, June 19, 2011 5:43 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Customer dilemma

 

I mark the statement that I hand my customer with THEIR check number, or if
they pay cash, I sign it and tell them with a smile that I do that so that I
can't come after them. I also mark my worksheet with the check number, which
I then enter into my record-keeping system. 

Paul Bruesch
Stillwater, MN

On Sun, Jun 19, 2011 at 3:10 PM, Gerald Groot <tunerboy3 at comcast.net> wrote:

Whatever David....  It was only another suggestion.  Why blow it out of
proportion into being $5,000 which turns it into a whole different ball
game.

One of my main problems and concerns in all of this is that Wally doesn't
seem to be 100 % sure that he is ABSOLUTELY CERTAIN that he did NOT cash the
check but, more importantly, he doesn't appear certain that he did NOT
receive CASH instead of a check?  At least, that's the impression I received
from reading it.  Thus, my suggestion to just forget it.  It's only $200,
not $5,000!  The fact is this:  She "apparently" DID pay him. He lost the
money, not her.  If I were the client, would I issue another check to that
person?  You bet I would!  Provided I hadn't paid them in cash.  How much
time is being wasted for nothing on this so far?  Go tune an extra piano
instead then and make up the difference.

On the other hand if we were talking an organization that has in fact sent a
check, which I have had happen many times over, and still do have this
happen on occasion, (just had another one get lost in the mail last month
again that I had to call on) and the check never arrived to my house, most
certainly contact that place to see if a check was issued or not.  They will
verify that it has or has not been cashed.  If the check has not cleared
then I find that they always re-issue the check promptly.

If you prefer, stop over to her house some evening when you think she might
be home...  Otherwise, I still say, just forget it and move on.

Jer Groot



 

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