[pianotech] Customer dilemma

[paul bruesch]

I mark the statement that I hand my customer with THEIR check number, or if
they pay cash, I sign it and tell them with a smile that I do that so that I
can't come after them. I also mark my worksheet with the check number, which
I then enter into my record-keeping system.

Paul Bruesch
Stillwater, MN

On Sun, Jun 19, 2011 at 3:10 PM, Gerald Groot <tunerboy3 at comcast.net> wrote:

> Whatever David....  It was only another suggestion.  Why blow it out of
> proportion into being $5,000 which turns it into a whole different ball
> game.
>
> One of my main problems and concerns in all of this is that Wally doesn't
> seem to be 100 % sure that he is ABSOLUTELY CERTAIN that he did NOT cash
> the
> check but, more importantly, he doesn't appear certain that he did NOT
> receive CASH instead of a check?  At least, that's the impression I
> received
> from reading it.  Thus, my suggestion to just forget it.  It's only $200,
> not $5,000!  The fact is this:  She "apparently" DID pay him. He lost the
> money, not her.  If I were the client, would I issue another check to that
> person?  You bet I would!  Provided I hadn't paid them in cash.  How much
> time is being wasted for nothing on this so far?  Go tune an extra piano
> instead then and make up the difference.
>
> On the other hand if we were talking an organization that has in fact sent
> a
> check, which I have had happen many times over, and still do have this
> happen on occasion, (just had another one get lost in the mail last month
> again that I had to call on) and the check never arrived to my house, most
> certainly contact that place to see if a check was issued or not.  They
> will
> verify that it has or has not been cashed.  If the check has not cleared
> then I find that they always re-issue the check promptly.
>
> If you prefer, stop over to her house some evening when you think she might
> be home...  Otherwise, I still say, just forget it and move on.
>
> Jer Groot
>
>
>
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