[pianotech] OT, handling customers

[Leslie Bartlett]

We have a local guy who hasn't been to meetings in quite a while (blind, he
has a very long way to drive- and being blind, or course, he drives very
slowly.........).   He recently had heart surgery and told no one. It only
sneaked out the grapevine after it was over. It came up very quickly though
with no warning, visit to the doctor, who put him in a wheelchair and a
couple hours later he was in surgery...   That's a bit different, though
he's part of the chapter.   So I figure I have two to three weeks at least
to fret about this.  Again, thanks for ideas as they come.

les

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of tnrwim at aol.com
Sent: Monday, September 13, 2010 9:41 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] OT, handling customers

 

 

For those who have had the inconvenience of medical issues which took you
out of work for a number of weeks, how have you scheduled customers, or
managed to keep them from going to other tuners while you were "laid up"?
I have to be thinking of this fairly quickly I fear, and it's really rather
worrisome.

Thanks

Les Bartlett 

houston

 


Les

 

I might have read your post wrong the first time. It looks like you don't
have any appointments yet, but will be getting calls while you're laid up. 

 

If you're only going to be laid up for a three or four weeks, most of your
regular customers will wait until you get better, especially if you explain
the reason why you can't come right away. Hey, I used to take 3 week
vacations, and very seldom did I loose a customer. In fact most of them were
very good about waiting.  

 

So treat you're medical sabbatical like a vacation, and rest assured, your
customers will wait for you. The good thing about this is while you're laid
up, it's a nice feeling to know that you will have a couple of weeks full of
appointments after your recover.  That alone will make that recovery that
much easier. 

 

Good luck with what ever medical procedure you're going to have. 

 

Wim

 

-----Original Message-----
From: Leslie Bartlett <l-bartlett at sbcglobal.net>
To: pianotech <pianotech at ptg.org>
Sent: Mon, Sep 13, 2010 2:07 pm
Subject: [pianotech] OT, handling customers

For those who have had the inconvenience of medical issues which took you
out of work for a number of weeks, how have you scheduled customers, or
managed to keep them from going to other tuners while you were "laid up"?
I have to be thinking of this fairly quickly I fear, and it's really rather
worrisome.

Thanks

Les Bartlett 

houston

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