[pianotech] OT, handling customers

Leslie Bartlett l-bartlett at sbcglobal.net
Mon Sep 13 20:40:47 MDT 2010


I'd never even considered anyone doing my tunings for free, only that
customers be served, and hopefully I get the business when I'm back and
running.  I am one of those who don't really have a "business"; it is a
rather amazing accident.   I managed to gain a few tuning skills, and people
have told others.  I accidentally got a fabulous web designer when he was
just starting out, and had some substance to add to it, and now much of what
comes to me is from the web.  I know a pretty decent tuner who isn't very
busy, and have a couple others who would likely cover really heavy concert
stuff.  I think if it happens soon, I might be back in the workforce for
Christmas.

I meet with the "butcher" in a week, and then dreaded dates will likely come
quickly. Nothing is solid yet, except that I have a bad heart valve and I'm
on the positive side of the window right now. If I put it off six months,
well, nothing will have improved and my doctor suggests a lot could have
gone wrong. A committed medical phobic who has to go through mental
gyrations to let the blood suckers stick me, this is pretty much whacking me
out- yet weekly, the energy is less, so it has to be done.  I've suggested
to a number of my weird friends that they find me a fairy godmother quickly,
all to no avail.

We have chapter where most of the best techs are not coming to meetings-
they're making money, but it is a very congenial group, who would be glad to
see that things get taken care of.  When I have something firm, I'll likely
contact the president and maybe they'll send out an email or something. I'm
thinking this might happen very shortly after the SCRC convention.

I appreciate the kind comments and thoughts.  It will  help me organize my
communications and hopefully I'll not be hurt to badly through it all- I
mean the tunings..............   Being sawn asunder- well, there is no
pretty way to think of that.   Thanks.
les

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Gerald Groot
Sent: Monday, September 13, 2010 9:18 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] OT, handling customers

This is what I was thinking too Les.  Contacting a local chapter.  When one
of our members had a stroke many years ago, some of us drove 100 miles round
trip to service his customers and GAVE HIM all of the money so he had
income.  You'd be surprised, maybe, at what some techs will do for others.

Don't stress out about it.  As others have mentioned, your regulars will
wait for you.  I was out of commission for a little bit after a hernia
surgery that I on September 2nd of this year.  I was under the gun to finish
my college but as soon as I informed them what was going on they simply
said; "health is more important.  The pianos will wait.  Get better first,
we are not going anywhere" and so I did just that. 

Jer Groot

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of James Frazee
Sent: Monday, September 13, 2010 8:54 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] OT, handling customers

Les,

First, of course, your message is worrisome because of the respect and
admiration we have for you because of your posts and because of who you are,
even though, like me, perhaps, you have no idea who I am.  So, I couple of
ideas:

1.  Could not your local PTG chapter fellowes help by providing service in
your absence?

2.  Would it be possible for a "visiting" tech who might enjoy a week or so
vacation in Houston to be able to help pay for that vacation by helping you
out?

It seems to me that, along with the cooperation of your customer base, these
things might (at least, I HOPE) help.

And, let it not go unsaid, here's hoping your sabbatical is much shorter
than even your doctors anticipate . . . =



More information about the pianotech mailing list

This PTG archive page provided courtesy of Moy Piano Service, LLC