[pianotech] OT, handling customers

[Tom Driscoll]

Les,
 Off the top of my head I would leave a message on the answering machine and explain the length of time you will be out. Your tried and true customers will of course remain so . For those who can't wait I would refer them to a trusted colleague . This way you are not leaving them hanging and if they called you they will likely call the referred tuner. He or she keeps the fee but hands the client back to you when you're ready.
You may lose a few  clients but I'd be surprised if this leaves any long term impact on your practice. 
Concentrate on getting well --the rest is only money.
Best to you,
 Tom D.
  ----- Original Message ----- 
  From: Leslie Bartlett 
  To: pianotech at ptg.org 
  Sent: Monday, September 13, 2010 8:00 PM
  Subject: [pianotech] OT, handling customers


  For those who have had the inconvenience of medical issues which took you out of work for a number of weeks, how have you scheduled customers, or managed to keep them from going to other tuners while you were "laid up"?   I have to be thinking of this fairly quickly I fear, and it's really rather worrisome.

  Thanks

  Les Bartlett 

  houston
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