[pianotech] Absolute pitch customer

[limhseng at gmail.com]

Thanks all for the response. Ryan, I could not open your  response from my blackberry so I will try to read from my pc.
Like everyone else I do my job with passion and set certain standards. Yes after 20+years of tuning I have turned many difficult customers into long time ones but not this time. I will let it go .

Regards
Lim
Sent from my BlackBerry Wireless Handheld 
Powered by Gee! from StarHub

-----Original Message-----
From: Ron Nossaman <rnossaman at cox.net>
Sender: pianotech-bounces at ptg.org
Date: Sat, 02 Oct 2010 22:05:02 
To: <pianotech at ptg.org>
Reply-To: pianotech at ptg.org
Subject: Re: [pianotech] Absolute pitch customer

On 10/3/2010 11:59 AM, limhseng at gmail.com wrote:
> Hello, How do you explain to a customer who says 'I have absolute
> pitch and the moment I touch the keyboard I know its wrong and my
> electronic tuner says so'? After tuning this piano for close to 2 hrs
> this comment spoils my day.

Didn't you say you'd been in the business over 20 years? And????

I'd tell them that if I can't meet their standards, they're welcome to 
look elsewhere. And if they have absolute pitch, why the hell do they 
even bother with an electronic tuner for verification - unless they 
don't? And if neither their electronic tuner, nor their absolute pitch 
can provide any better detail, why am I required to indulge it? Doesn't 
compute. When I get the call starting with "You'll probably think I'm 
crazy, but...", I'm all ears, and ready to schedule a service call 
because they are nearly never without grounds for concern, but just 
don't understand what's really happening. When the call starts with "I 
have perfect pitch", it's nearly always absolute nonsense, and almost 
never justifies time spent.. I have to attend either way, but the 
intuitive gifted amateur expert is universally a monumental pain in the ass.
Ron N