I once had a friend who called me to tune her wonderful Grotrian grand. She told me it was really flat. She left the house open for me and I let myself in and started to tune the piano - the A was almost spot on! I noticed her guitar tuner sitting next to the piano. Guess what? It was set to A444! This happened again recently - a client called me and said the piano I had recently tuned didn't match the electronic tuner. But he said his Yamaha Clavinova also didn't match! I relayed him the above story and said to make sure his tuner is set to a440. Also the tuner could be damaged. That being said, my policy on call backs is to return ASAP with no charge to the client. I would take a look at the electronic tuner the client is using, and I would sit down with the client and check the piano and listen to what the client has to say about it. Sometimes education is the solution. Every once in a while the client has a legitimate complaint, and you have to remedy the solution in the most graceful manner possible. Then there are the clients who are impossible to please. It's OK to be fired by some clients. If you checked around you might find this client has hired and fired every other technician in town. The whole "absolute pitch" is absolute nonsense, since there is no absolute pitch for every note on the piano. 2010/10/3 <limhseng at gmail.com> > Hello, > How do you explain to a customer who says 'I have absolute pitch and the > moment I touch the keyboard I know its wrong and my electronic tuner says > so'? > After tuning this piano for close to 2 hrs this comment spoils my day. > > Lim > > Sent from my BlackBerry Wireless Handheld > Powered by Gee! from StarHub -- Ryan Sowers, RPT Puget Sound Chapter Olympia, WA www.pianova.net -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20101002/ffc1a4e5/attachment-0001.htm>
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