[pianotech] System failure?

[Andy Rudoff]

No, pianotech servers do not use Earthlink.  The issue is that Earthlink and
some other providers (most notably Yahoo! and AOL) sometimes delay or reject
email from a server when they suspect spam.  The way they detect spam is not
an exact science and they sometimes see a bunch of posts from the pianotech
list to many of their members as suspicious.  I have gone through the
process (filling out forms, making phone calls, etc) multiple times for
these providers to assure them their members subscribed themselves to
pianotech and we are not spamming them, but beyond that I cannot control
when they decide to stop accepting mail from us.  The good news is that
their spam detection algorithms usually figure out there's no problem and
let the list traffic flow again within a day or two.

A couple things to remember:

First, if you suspect you are not receiving pianotech posts, just check the
archives and see if it contains messages you didn't get.  The pianotech
archives are here:

     http://ptg.org/pipermail/pianotech

Please do not send a test message to the more than one thousand people on
the list!

Second, if you determine your provider is blocking pianotech mail messages,
help us out by asking them to stop it.  Send mail to admin at ptg.org if you
suspect there's a problem and you need us to confirm it.

Of course, posting this advice to pianotech probably means Earthlink users
won't get to read it :-)  But perhaps it will eventually get to them.

-andy


On Tue, Mar 30, 2010 at 9:18 AM, Brian Trout <brian_trout at hotmail.com>wrote:

>  I haven't seen but just a very few emails on the Pianotech list in at
> least 3 or 4 days.  I'm using a Hotmail account with the emails from the
> list set to filter into their very own folder.
>
> I don't use Earthlink for anything that I am aware of.  Are the Pianotech
> servers on an Earthlink connection?
>
> Hope the problems get resolved soon.  Lots of people are adicted to
> the their daily "fix".  ;-)
>
> Brian
>
>
>
> > Date: Tue, 30 Mar 2010 09:34:27 -0500
> > From: dahechler at att.net
> > To: pianotech at ptg.org
> > Subject: Re: [pianotech] System failure?
>
> >
> > Laura Read wrote:
> > >
> > > Is the system down for the tech list, or did I somehow get bumped from
> > > it? It seems rather unusual to not receive any posts for 3 days.
> > >
> > >
> > >
> > > Thanks to whomever takes care of this,
> > >
> > > Laura Read
> > >
> > Based on the amount of emails complaining about earthlink randomly /
> > repeatedly blocking pianotech emails,
> >
> > when are you people going to take the hint and switch emails services.
>
> ------------------------------
> Hotmail: Trusted email with powerful SPAM protection. Sign up now.<http://clk.atdmt.com/GBL/go/210850553/direct/01/>
>
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