[pianotech] 2nd Bad Client in 10+ Years - Seeking Advice

[Terry Farrell]

Thank you David for your comments. No, you don't have to look up Keith  
Bowman's article - I know, without a doubt, that I will never EVER  
discount again like I did here.

I knew it, I knew it, I knew it!!!!!!!!

Terry Farrell


On Mar 23, 2010, at 8:10 PM, David Weiss wrote:

> Terry,
>
> Thanks for sharing this story.  I feel your pain.  I also have had
> situations with clients that didn't go well, I end up thinking about  
> them
> for days, or weeks, sometimes even years.
>
> There may not be any good resolution to you situation with the  
> teacher.  It
> may not be worth investing any more time in her direction.  It was  
> most like
> a bad idea to enter into the discount relationship you described,  
> chalk it
> up to experience. (Over the years we build up both scars and  
> trophies.)
>
> I would continue to work for the client with the Funky-Case piano.   
> You've
> established a good relationship with them.  They will be happy with  
> your
> services and refer to other people.  If the teacher was difficult  
> with you,
> no doubt she is difficult with others, and very likely has a poor
> reputation.  If she speaks despairingly of you, the listener will  
> certainly
> consider the source.
>
> I gave up all discounting many years ago after reading an article in  
> the
> Journal by Keith Bowman.  I don't remember when it appeared, but it  
> was
> great.  Any time the thought of a discount enters my mind, I re-read  
> this
> article.  If you can't find it let me know and I'll dig it out.
>
> Good luck,
>
> David Weiss