[pianotech] 2nd Bad Client in 10+ Years - Seeking Advice

[Kerry]

It boggles my mind that the plumber or cable installer can say, "I'll be
there between 8 and 12", or even just "tomorrow.", yet many people get bent
out of shape when the piano technician is 15 minutes late. Many folks are
understanding, and I always call if I'm going to be as much as a half-hour
late, but it's interesting that we're held to a higher standard.I guess
we're spoiling them. ;-)

 

Kerry Kean

www.ohiopianotuner.com <http://www.ohiopianotuner.com/> 

 

  _____  

From: Larry Fisher RPT [mailto:larryf at pacifier.com] 
Sent: Tuesday, March 23, 2010 11:13 AM
To: pianotech at ptg.org
Subject: [pianotech] 2nd Bad Client in 10+ Years - Seeking Advice

 

.being late to a call is sometimes a major problem for people with
inflexable schedules and can set the stage for future hassles.  When making
appointments with such households, express the uncertain nature of our work,
traffic, and other reasons for being unable to keep up with the clock as the
day wears on.  All of this is learned after the fact I realize and so now we
are left with repairing relations as well as a piano.  This all consumes
more of our time.  Scheduling can be an art sometimes.  Second guessing all
that causes tardiness is a tough game of trial and error.  You have numerous
tools to use to overcome this.  Scheduling language, timing, prior
commitments, and quality expectations of yourself all come into play here.

  

 

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