[pianotech] basic or full service

[Terry Farrell]

> If I arrive and find the instrument has been meticulously serviced

Wow, FWIW, I don't think that I've ever had that experience!  :-(

Terry Farrell

On Mar 12, 2010, at 5:49 PM, Ken & Pat Gerler wrote:

> David,
> If I arrive and find the instrument has been meticulously serviced  
> (including cleaning/vacuuming inside so I don't stir up dust) by a  
> previous quality technician, then it is just my "basic" fee for  
> servicing IF all I have to do is tune the instrument.  It is just  
> that I advise the customer ahead of time, THAT on my first visit, IF  
> the instrument has not been maintained previously, there will be  
> more than a tuning fee.
>
> Ken Gerler