But the next service is at the usual fee? So the beginner tech who has few customers, few skills, but is considerably cheaper and attempts to get other technicians clients with lower fee is different? David Ilvedson Pacifica, CA On Mar 12, 2010, at 8:37 AM, "David Love" <davidlovepianos at comcast.net> wrote: Why is that unethical? I don't do it but I understand the logic. It's not bait and switch. That's when you get someone in the door on the promise of a low price and then try and sell them something for a higher price. There's no switch here. You offer a discount to try your service and you stick by the promised fee. The idea is that people tend to stay with what's familiar unless they are incentivized into trying something new. David Love www.davidlovepianos.com That seems sort of bait and switch...does the tech then up the price...? I don't agree with that...seems unethical...can't we all just get along... '-] David Ilvedson, RPT Pacifica, CA 94044 Higher fees on first time calls make sense sometimes but what if someone is just switching techs and the piano has otherwise been regularly serviced? Aren't you discouraging them from making the switch by charging them a higher fee where, as in this case, it may not be warranted? I gave up automatically charging a higher first time fee for that reason. In fact, I know a tech locally who offers a discount for the first time fee in order to encourage people to switch technicians. David Love www.davidlovepianos.com
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