[pianotech] basic or full service

[David Ilvedson]

That seems sort of bait and switch...does the tech then up the price...?   I don't agree with that...seems unethical...can't we all just get along... '-]

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: "David Love" <davidlovepianos at comcast.net>
To: pianotech at ptg.org
Received: 3/12/2010 6:39:06 AM
Subject: Re: [pianotech] basic or  full service


>Higher fees on first time calls make sense sometimes but what if someone is
>just switching techs and the piano has otherwise been regularly serviced?
>Aren’t you discouraging them from making the switch by charging them a
>higher fee where, as in this case, it may not be warranted?  I gave up
>automatically charging a higher first time fee for that reason.  In fact, I
>know a tech locally who offers a discount for the first time fee in order to
>encourage people to switch technicians.  

>David Love
>www.davidlovepianos.com





>I have watched all the "traffic" on the "basic" or "full" service and I (or
>my wife) tell/s anyone "searching" for service on an acoustic piano my
>procedures. On a first call, they can expect a higher charge than a minimum
>fee for service, as I will not service an instrument if I can not leave it
>in some sort of playing condition; i.e. all notes working whether the
>regulation is perfect or not, but no bobbling hammers or sluggishness
>anywhere.  Those things give "fits" to the person trying to play the
>instrument.
> 
>Ken Gerler