[pianotech] Premium service

[Dean May]

That's not very fair, Wim. David is matching whatever Ron comes up with. Ron
was a little over the top with his caster analogy. Perhaps they should both
tone it down, but if you are going to call one out be sure to include the
other. 

 

True they are both cosmetic. But so is spending hours and hours prepping a
cabinet surface to get it perfectly flat and hand rubbing out the finish.
It's just cosmetic, but it's what people want. And my customers do not know
how to clean under the strings or in the pins, even though I've repeatedly
shown them. So they pay me. And I feel good. :-)

 

Dean

Dean W May                (812) 235-5272

PianoRebuilders.com    (888) DEAN-MAY

Terre Haute IN 47802

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of wimblees at aol.com
Sent: Wednesday, March 10, 2010 4:32 PM
To: ilvey at sbcglobal.net; pianotech at ptg.org
Subject: Re: [pianotech] Premium service

 

 

Oh, I get it.  You tell the customer you're doing something technical, 
non-functioning key repair when you remove a pencil, paper clip.   Yeah, 
removing stuff isn't cleaning.   Do you do debri removal of mouse turds with

your fingers?   
 
David Ilvedson, RPT

 

 

David

 

You are bringing some very good points to the surface, but can you please
take the sarcasm and degrading tone out of your message? It will come across
much better. In other words, be civil, please. 

Wim



 

-----Original Message-----
From: David Ilvedson <ilvey at sbcglobal.net>
To: pianotech at ptg.org
Sent: Wed, Mar 10, 2010 11:27 am
Subject: Re: [pianotech] Premium service

Oh, I get it.  You tell the customer you're doing something technical, 
non-functioning key repair when you remove a pencil, paper clip.   Yeah, 
removing stuff isn't cleaning.   Do you do debri removal of mouse turds with

your fingers?   
 
David Ilvedson, RPT
Pacifica, CA  94044
 
----- Original message ----------------------------------------
From: "Ron Nossaman" <rnossaman at cox.net>
To: pianotech at ptg.org
Received: 3/10/2010 1:09:05 PM
Subject: Re: [pianotech] Premium service
 
 
>David Ilvedson wrote:
>> Stuff in pianos isn't just dust, so you can quit with the
>> dust.   It is a build up of misc. things that ends up with
>> a sticking key or whatever which does impact the
>> performance of that piano.   Cleaning every service will
>> remove the paper clips, etc...no, it won't protect against
>> the pencil dropped between service. 
 
>I'm beginning to understand. I wouldn't have ever thought to 
>call clearing out paper clips, pencils, or other such detritus 
>"cleaning". That sort of thing is just everyday survival 
>service stuff, not requiring a vacuum.
 
>Everyone's talking about something different.
>Ron N
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