[pianotech] Premium Service

[William Monroe]

I find this attitude often as well, Norman.  I don't have a problem
educating folks on the basics of keeping things dusted, but as you say, most
folks are loathe to take things apart (even as simple as a kneeboard) for
fear of goofing things up, and that's just fine.  I certainly wouldn't
instruct folks that only I should do the cleaning, but I do find most folks
would rather I do it.  And really, what's it take 5 minutes?  How much
customer money are we "wasting" in that amount of time, $5, $10?  Is it
really such a catastrophic loss?

William R. Monroe


On Wed, Mar 10, 2010 at 2:01 PM, Norman Dutton <duttonpiano at earthlink.net>wrote:

> Although I'm Dave's apprentice, I would like to offer the following,
> independent of his influence.
>
> Most people are surprised and appreciative when I vacuum the inside of
> their piano. One friend of mine specifically asked if I vacuum, because she
> felt it was "good service." From the customer's viewpoint, they aren't
> likely (and I think that's a good thing) to clean the inside of their piano.
> Most are afraid of damaging something, requiring another service call.
>
> Norman Dutton
> PTG Associate Member
>
>
>
>
> Joseph Garrett wrote:
>
>>
>> Ron N. said: "Categorically, it's the same thing. Cosmetic only, without
>> performance value. My customers tend to not want to waste
>> technician rates on dusting."
>>  Ron,
>> I agree, ...er somewhat, however, your car seems to run better after
>> you've cleaned it.<G> Right? So, I suspect the same applies to
>> pianos/cleaning.
>> While I'm at it, I should say, I charge a premium price for ALL clients.
>> AND, they get/expect a Premium job out of me. The idea of a "less than
>> stellar" servicing of a piano, by a technician, really seems to be the
>> issue....NOT a "Premium" whatever. There is too much quick n' dirty going on
>> and not enough thorough service, IMHO. At least it is evidenced in the
>> "follows" I encounter.
>>  That's my story and I'm stickin' to it.
>> Joe   Joe Garrett, R.P.T. (Oregon)
>> Captain, Tool Police
>> Squares R I
>>
>>
>
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