[pianotech] Premium Service

[Norman Dutton]

Although I'm Dave's apprentice, I would like to offer the following, 
independent of his influence.

Most people are surprised and appreciative when I vacuum the inside of 
their piano. One friend of mine specifically asked if I vacuum, because 
she felt it was "good service." From the customer's viewpoint, they 
aren't likely (and I think that's a good thing) to clean the inside of 
their piano. Most are afraid of damaging something, requiring another 
service call.

Norman Dutton
PTG Associate Member



Joseph Garrett wrote:
>
> Ron N. said: "Categorically, it's the same thing. Cosmetic only, without
> performance value. My customers tend to not want to waste
> technician rates on dusting."
>  
> Ron,
> I agree, ...er somewhat, however, your car seems to run better after 
> you've cleaned it.<G> Right? So, I suspect the same applies to 
> pianos/cleaning.
> While I'm at it, I should say, I charge a premium price for ALL 
> clients. AND, they get/expect a Premium job out of me. The idea of a 
> "less than stellar" servicing of a piano, by a technician, really 
> seems to be the issue....NOT a "Premium" whatever. There is too much 
> quick n' dirty going on and not enough thorough service, IMHO. At 
> least it is evidenced in the "follows" I encounter.
>  
> That's my story and I'm stickin' to it.
> Joe 
>  
>  
> Joe Garrett, R.P.T. (Oregon)
> Captain, Tool Police
> Squares R I
>  
>