[pianotech] Premium service

[David Ilvedson]

Cleaning is such an easy thing to offer and the customer can easily relate to it.  Yet, I come across so many pianos whose previous techs did not vacuum...even around the tuning pins on a grand...?

David Ilvedson, RPT
Pacifica, CA  94044

----- Original message ----------------------------------------
From: wimblees at aol.com
To: pianotech at ptg.org
Received: 3/9/2010 6:17:09 PM
Subject: Re: [pianotech] Premium service




>Since January I have also started to offer more service to my customers. (see 
>attached brochure). As with Dean, I haven't gotten any major work out it, but I 
>have done some cleaning.  

>Wim


>-----Original Message-----
>From: Dean May <deanmay at pianorebuilders.com>
>To: pianotech at ptg.org
>Sent: Tue, Mar 9, 2010 3:52 pm
>Subject: [pianotech] Premium service



>Kudos to David Anderson and others for encouraging us to provide our clients with a 
>full service appointment, not just a tuning. It has taken me awhile, but at the first of 
>the year I started offering a premium service appointment as an option to my tuning 
>customers. I priced it at 1.5 times my normal tuning rate and I promote it in my email 
>reminder and postcard reminder with the following verbiage:
> 
>I am pleased to announce that I am now also offering Premium Concerto Tuning 
>Service for only $XXX.XX This includes a normal tuning plus an extra level of service 
>to help keep your instrument in peak playing condition. With it I spend extra time 
>after a normal tuning doing whatever we deem to be the most pressing need. It 
>could be minor voicing, minor regulation, repairs, cleaning, fixing squeaks, tightening 
>benches, any number of other details that usually get overlooked during a normal 
>tuning simply because there is not enough time. Every piano needs this level of 
>service especially those experiencing a heavy level of play.
> 
>No takers, but I kept putting it out there. People need to think about change. Well 
>today I got not just one, but two premium service appointments. The extra money 
>was nice of course, but even better was walking away with a sense of satisfaction 
>knowing the piano was better taken care of. I am encouraged and exhort the rest of 
>you to think about offering the same.
> 
> 
>Dean
>Dean W May                (812) 235-5272
>PianoRebuilders.com    (888) DEAN-MAY
>Terre Haute IN 47802
>