[pianotech] <No Subject>

[Gerald Groot]

I agree with Alan.  If they buy a piece of garbage, for me, the CUSTOMER is
first and foremost, NOT the dealer that chose to sell them this piece of
crap.  I am in this business to service the customer not the manufacturer or
any dealer.  I'll keep my trap shut when I have too but, I open it wide open
when necessary too.  I've been known to get the dealer to replace some of
these God awful pianos at times.  At least if they want me to recommend them
to anybody else they will. 

 

Jer

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Alan Barnard
Sent: Wednesday, June 30, 2010 5:15 PM
To: pianotech at ptg.org
Subject: [pianotech] <No Subject>

 

 Matthew Todd said this:

"After a customer purchases the piano and it is delivered, it is our job not
only to tune it, but to reassure the customer of their purchase and make
sure they are glad they purchased it."

 

I suppose that is true, in general, but if the customer has purchased a
piano made by Crappiola & Sons, I for one will NOT be saying anything, good
bad or ugly. If directly asked, "What do you think of this piano?", I will
respond, "It looks nice with your furniture."

 

Here's why I make this comment: I recently tuned a "Schubert Studio", an
unmitigated piece of c**p made in Belarus--The top four bass strings all
broke at the upper termination pins. The piano is less than 20 years old but
it hadn't been tuned for 3 or 4 years, all I was doing was gently, very
gently, trying to ease it up to pitch, 30 cents or so -- POW, BANG, TWANG,
POP. They bought it from one of those guys selling them off the back of a
truck. At the customer's expense, I'm putting 4 nice new Mapes strings on
the piano and will tune the whole sheBANG 50 cents flat.

 

 

"Every difficulty slurred over will be a ghost to disturb your repose later
on."  Frederic Chopin

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