Matthew Todd said this: "After a customer purchases the piano and it is delivered, it is our job not only to tune it, but to reassure the customer of their purchase and make sure they are glad they purchased it." I suppose that is true, in general, but if the customer has purchased a piano made by Crappiola & Sons, I for one will NOT be saying anything, good bad or ugly. If directly asked, "What do you think of this piano?", I will respond, "It looks nice with your furniture." Here's why I make this comment: I recently tuned a "Schubert Studio", an unmitigated piece of c**p made in Belarus--The top four bass strings all broke at the upper termination pins. The piano is less than 20 years old but it hadn't been tuned for 3 or 4 years, all I was doing was gently, very gently, trying to ease it up to pitch, 30 cents or so -- POW, BANG, TWANG, POP. They bought it from one of those guys selling them off the back of a truck. At the customer's expense, I'm putting 4 nice new Mapes strings on the piano and will tune the whole sheBANG 50 cents flat. "Every difficulty slurred over will be a ghost to disturb your repose later on." Frederic Chopin -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100630/bb292adb/attachment.htm> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/gif Size: 862 bytes Desc: not available URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100630/bb292adb/attachment.gif> -------------- next part -------------- A non-text attachment was scrubbed... Name: not available Type: image/jpg Size: 4391 bytes Desc: not available URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100630/bb292adb/attachment.jpg>
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