[pianotech] Tuning pin torque?!?!?

[David Love]

A matter of consumer protection though you are correct not public safety.  

David Love
www.davidlovepianos.com


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Williams, James
Sent: Wednesday, February 24, 2010 4:34 PM
To: 'pianotech at ptg.org'
Subject: Re: [pianotech] Tuning pin torque?!?!?

 Unlike the majority of piano technicians, I am not an independent
contractor that can act independently. Toyota has been used as an example
concerning the aforementioned. However, inadequate tuning pin torque doesn't
pose a public safety issue. Or does it? Anyway, your response has helped me.
Thanks again David!

James W.


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of David Love
Sent: Wednesday, February 24, 2010 6:15 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Tuning pin torque?!?!?

Your decision to share or not share the name of the manufacturer is, of
course, up to you.  But since it appears to be a warranty issue I will be
interested to know first if the manufacturer acknowledges that it is a
defect (I don't know how you can argue that 15 - 45 lbs of torque isn't) and
whether the situation was rectified to your satisfaction.  If not, I would
like the opportunity to know who is not standing behind their product
warranties so that I may make a more informed decision whether or not to
direct a potential customer that way.  In a technical forum such as this
aimed at technicians, not the general buying public, I don't think that
should necessarily be categorized as a "politically charged" interest or
unreasonable question.  I don't know, Toyota comes to mind.     

David Love
www.davidlovepianos.com


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Williams, James
Sent: Wednesday, February 24, 2010 3:30 PM
To: 'pianotech at ptg.org'
Subject: Re: [pianotech] Tuning pin torque?!?!?

Thank you Paul for your response. I am glad all worked-out for you. For the
record, if there is anyone out there that thinks for one minute that I am
protecting a particular manufacture, then you don't know me. However, I
believe there is a gentleman's way of doing business and letting "due
process" run its course. I am finding on this forum that there are some more
interested in the "politically charged" than numbers. Thanks again Paul for
your response.

James