Terry, I'm surprised the "you gotta charge to remove a pencil" crowd didn't ask if you charged her for a missed visit. Good to see that you're a good egg as well as a good tech. Jim From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Terry Farrell Sent: Tuesday, February 02, 2010 5:03 AM To: pianotech at ptg.org Subject: Re: [pianotech] FW: Why schedules sometimes go pfffft. - update A while back I went to an appointment, knocked at the door and a woman with red eyes and tears running down her face opened the door. She said her husband had a heart attack and the ambulance rushed him to the hospital, but she knew we had an appointment and she didn't want me to arrive and find no one home - so she stayed home and waited for me. Needless to say, I didn't tune her piano and told her to go to the hospital instead. Gee, my schedule that day got goofed up - I'll take that over her day any day! Terry Farrell On Feb 1, 2010, at 11:03 PM, Conrad Hoffsommer wrote: The customer called me today to let me know her status. Right wrist, shoulder and clavicle broken. I mentioned how hard it is to tune with a woman screaming ten feet away. She laughed and said it was much worse in the ER when they were doing x-rays, etc. I mentioned that now might be the time to work on Ravel's Concerto for the Left hand. That way, the tuning wouldn't be wasted. She laughed again and I thought that may have gained a new, good customer. ;-} Conrad Hoffsommer ________________________________ From: choffsommer at hotmail.com<mailto:choffsommer at hotmail.com> To: pianotech at ptg.org<mailto:pianotech at ptg.org> The tuning was about 3/4 done and going well when she came into the room, holding her arm, asking me to phone her husband. She had gone out to bring in the mail and had fallen on the ice. I called him and then took a closer look at her wrist. It was already twice the size of the other one. I called 911. Husband, first responder and ambulance were all soon there. Besides the wrist which was mostly likely well broken, her shoulder was either dislocated or broken. I've tuned against Muzak, TV, vacuums, etc. but, trust me, you can't tune a piano with a woman screaming in pain 10 feet away. 45 minutes later, after all had left, I finished the tuning, left the bill on the piano, locked the door, went home and had a beer... Conrad Hoffsommer -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20100202/b7d01433/attachment.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC