Ah but it isn't. That was the entire point of my post. Their only offered solution to me was to put a not on my account and not send me any pick tickets in the future ... for any order. I feel that they need to hear from more people, hence my post. Greg Newell Greg's Piano Forté www.gregspianoforte.com 216-226-3791 (office) 216-470-8634 (mobile) Your single call ought to be enough for them to correct the problem. -- JF
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