(snip) This will change if PTG condones the type of action that has been taking place. On a personal note, I will have no part of an organization that fosters this type of false thread. Roger, I have not commented on this issue and I don't know you, but that statement cries out (What was he thinking?) 1, This is a personal issue which has nothing to do with the PTG. 2, If you want no part of the PTG, just think about who will be available to work on your pianos. Al -------------------------------------------------- From: "Roger Jolly" <roger.j at sasktel.net> Sent: Thursday, October 29, 2009 7:09 PM To: "Pianotech" <pianotech at ptg.org> Subject: [pianotech] Fwd: Samick warranty protocol. > >> >>I am more than a little disgusted that I am responding to the recent >>thread. >> >>To be clear to all, I would first come to Jane Jones defense, and state >>publicly that she has followed company policy, and has even bent the rules >>to try and satisfy the individual in question. >> >>1. Fact. No pre authorization was either sought or given to this >>individual to do work on our company's behalf. >>2. Fact. We received an invoice for 3hrs labour no description of what >>was done. Just pay me for 3hrs work. We will happily post a copy of the >>invoice since this persons idea of truth is different than ours. >>3. Fact. Both Jane Jones and I have received email containing foul and >>abusive language. This is not the way to get problems resolved. True >>professionals do not behave in this manner. >>4. Fact. We have issued a cheque for this unauthorized work, despite the >>abuse we have received. The dealer has been made aware of the problem, >>and will be sending a professional technician to fix the problem. >> >> >>Now to be clear on how we need to do business: >> >>1. Warranty repairs should be first reported to the selling dealer, and >>local authorization for the repair is given. An estimate of what the >>charges are going to be should be furnished at the time. >>2. We accept that not all dealers are cooperative, and we will be happy >>to receive your request directly. We will need the selling dealers name, >>model and ser. number of the unit being worked on. >>3. We will require an estimate of the cost so we can authorize the work. >>In some cases it is cheaper for us to replace a piano. Re pinning for >>loose tuning pins is an example. We have had estimates as high as >>$4000.00. We are not in the business of paying some one to learn. >>4. The invoice should include the following: Model, Serial number. Date >>of authorization, Work done, Date of work completed. >>5. We generally clear all out standing invoices each Friday, unless Jane >>is away, or there is missing information. >>6. We are more than willing to work with any technician to help our >>dealers and customers. >>7. We pay a fair hourly amount, that a well trained tech can accomplish a >>given task. >> >> >>Samick has made a major investment in the technical community, and all we >>ask for in return, is some respect and some cooperation. This will change >>if PTG condones the type of action that has been taking place. On a >>personal note, I will have no part of an organization that fosters this >>type of false thread. >> >>Yours Respectfully >>Roger Jolly >>Director of Product Development. >>Samick Music Corp. >> >> > >
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