Thu, 29 Oct 2009 07:17:21 -0400 "Gerald Groot" <tunerboy3 at comcast.net> > > *Yes. But, I would have then billed the dealer and let them collect > from Samick in that case. Either that or, if they asked me to bill > Samick, I would have contacted Samick first to make sure because all > warranties are technically through the company not the dealer. * > > * * > > *Jer* > Jer, Exactly. The point here is to understand the relationship between the dealer, the manufacturer and the technician. The dealer is not an employee or an agent of the manufacturer - so he or she cannot incur obligations on behalf of the manufacturer (which what "approving a repair" means). When I worked for the Steinway dealer in Boston (first as a contractor and later as an employee) they always got prior authorization from Steinway before authorizing any job that they expected Steinway to pay for (no matter who billed them - they or I). Same for the other manufacturers whose pianos they carried. They are in the same boat as we are, as far as billing the manufacturer for work is concerned. If the dealer doesn't want to bother with pre-approval from the manufacturer - then they should pay the technician and themselves take on the responsibility of billing the manufacturer and themselves take the chance that perhaps the manufacturer will not cover the repair (or the full amount) for some reason. It is rather unprofessional of a dealer to ask a technician to bill a manufacturer without getting pre-approval. They should either get the approval or pay the technician themselves. Israel Stein > ** > > ** > > * * > > *From:* pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] > *On Behalf Of *wimblees at aol.com > *Sent:* Thursday, October 29, 2009 12:33 AM > *To:* pianotech at ptg.org > *Subject:* Re: [pianotech] Don't work for this manufacturer > > > > > > *That's how I see it Wim. Sorry, but I can't side with you on > this one either… * > > * * > > *Jer* > > Jer > > > > 2 things. > > > > One, I got permission from the dealer to do the work. Should that > be considered "pre-approval", or is pre-approval only issued by the > manufacturer? > > Second. When the factory representative tells you that a check will be > sent in a few days, wouldn't that more or less indicate that all the > information they have is correct, that the payment has been approved, > and it's just a matter for the paper work to get processed. But when > the check doesn't come, and a second, and even a third, phone call or > e-mail message is sent asking about the check, wouldn't that more or > less indicate that perhaps someone, somewhere isn't being honest with > you? > > > > Wim > > > -----Original Message----- > From: Gerald Groot <tunerboy3 at comcast.net> > To: pianotech at ptg.org > Sent: Wed, Oct 28, 2009 6:06 pm > Subject: Re: [pianotech] Don't work for this manufacturer > > *I have never had a problem with being paid by any manufacturer and I > have sent plenty of bills for warranty claims over the years. The > reason is, I contact them before hand to get approval and find out > what information they require on my bill along with a PO # if required. * > > * * > > *If the said information billed to a church for example, is not > completed properly, i.e., work done, what was done, why it was done > and above all, pre-approved before the bill was sent, I would not > expect to be paid. That's business. We send estimates to everyone > before doing the work. Dealers and manufacturers are not excluded. > If it is a warranty problem, it must be pre-approved unless you have > something set up with the company in advance for pre-approval. * > > * * > > *I recently talked with someone from a different piano company via > email about a warranty problem. I was told exactly what information I > needed to record onto my bill, was asked what needed to be done and > why, I explained it all, filled it out as requested and was paid > within 2 weeks. * > > * * > > *Basically, it is our responsibility to see to it that all information > is filled out correctly before we send out our bill. It is not the > other parties responsibility to see to it that we filled it out > correctly after they receive it. * > > * * > > *Example. I have a school here that I have been tuning for over 20 > years. I get a PO # to use for the entire school year. I sent out a > bill last year and forgot to type in the PO #. 2 months later, I > called them. They looked it up and told me what happened. I wasn't > all that happy that they didn't call me but I also realized that they > probably receive thousands of bills besides mine and are not my baby > sitter so, I re-typed out my bill, included the PO # and within 10 > days, got my check. My screw up, my fix. * > > * * > > *That's how I see it Wim. Sorry, but I can't side with you on this > one either… * > > * * > > *Jer* > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091029/79cb02ce/attachment-0001.htm>
This PTG archive page provided courtesy of Moy Piano Service, LLC