[pianotech] Don't work for this manufacturer

[Greg Newell]

Amen to that! Customer pays. Let them hound the manufacturer. I've got better things to do.

Greg Newell
Greg's Piano Forté
www.gregspianoforte.com
216-226-3791 (office)
216-470-8634 (mobile)

-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Mark Wisner
Sent: Wednesday, October 28, 2009 10:21 AM
To: pianotech at ptg.org
Subject: Re: [pianotech] Don't work for this manufacturer

Wim wrote..."I hope that this episode will be a learning experience on Samick's part..."

Wim, I've no doubt Samick, and Ms. Jones, have learned something from this experience, but I suspect the lesson they learned wasn't the one you intended to teach.

The "learning experience" with Samick could have been avoided by following a rule I learned a long time ago (the hard way) which is: Whoever requests the service pays the bill.   For example; When a party requested that I submit my bill to a third party for payment I'd ask if they were confident that the third party will pay the bill in a timely fashion? And when the inevitable "yes" response followed, my reply was along the lines of "Fine, then you won't have a problem getting reimbursed".

Mark Wisner