[pianotech] Don't work for this manufacturer

Tue Oct 27 12:25:37 MDT 2009

By the way, for the record, this technician has been paid for all his services, and the dealer was notified of this.  Dealers are reimbursed, as well.  Most of the time technicians are not privy to this information, as dealer accounts are credited many times instead of sending checks.

Jane Jones
Samick Music Corporation

For the record, unless the check was sent yesterday, I have NOT received payment. As far as the statement "In most cases, manufacturers have problems processing invoices when they are not complete."  all of the information about these repairs (customer name, address, piano name, model and serial number, amount of repairs, what was done, etc. ) were on my invoices. As I asked Jane, if the information was not there, why wasn't I asked about it in a timely manner, like a week or two, instead of 3 months later.  
The bottom line is this. Samick is a VERY SLOW PAYER. Don't work for them 

Willem (Wim) Blees, RPT 
Piano Tuner/Technician

94-505 Kealakaa Str. 
Mililani, Oahu, HI  96789
808-349-2943 
www.Bleespiano.com
Author of: 
The Business of Piano Tuning 
available from Potter Press 
www.pianotuning.com

-----Original Message-----
From: Jane Jones <jjmusic at bellsouth.net>
To: pianotech at ptg.org
Sent: Tue, Oct 27, 2009 1:11 am
Subject: Re: [pianotech] Don't work for this manufacturer

I am sorry this  type of action has been taken.  As this has come up before, I feel the need to respond.  If you will recall, we have had this problem before, but for the most part all issues have been resolved.  From time to time, things do take longer than they should.  In most cases, manufacturers have problems processing invoices when they are not complete.  That was the case here.  (In addition to not receiving the invoice when this tech thought we did.)  

I will be reviewing the way invoices are submitted and although typically, it has been a very easy  process for a tech to submit an invoice, this will probably change.  I encourage any  technician to contact me personally at jjones at smcmusic.com if you have any outstanding issues, and I will gladly resolve them.

By the way, for the record, this technician has been paid for all his services, and the dealer was notified of this.  Dealers are reimbursed, as well.  Most of the time technicians are not privy to this information, as dealer accounts are credited many times instead of sending checks.

Jane Jones
Samick Music Corporation

Please be assured that we appreciate all help that is received by technicians in the field.  We realize what you face out there and have every intention of taking care of you.

--- On Tue, 10/27/09, wimblees at aol.com <wimblees at aol.com> wrote:

From: wimblees at aol.com <wimblees at aol.com>
Subject: [pianotech] Don't work for this manufacturer
To: Pianotech at PTG.org
Date: Tuesday, October 27, 2009, 3:10 AM

Technicians are asked by stores to take care of problems with new pianos. In some cases the store pays the technician. But sometimes the store ask the technician to send a bill to the manufacturer. In all my years of doing this, the manufacturer  usually pays within a month, and sometimes even as soon as a week. But I want to warn you about one manufacturer that doesn't pay in a timely manner. I am telling you my story, so that hopefully other technicians won’t have the same problem as I have had. 

Last June the dealer for whom I do some work asked me to make a case repair on one of the pianos in his store. At about the same time, he asked me to make a minor repair on a piano of the same brand at a customer’s home. The dealer asked if I would send the bills to the manufacturer. That was at the end of June. I finally got a check at the end of September, 3 months later, but only after five or six e-mails back and forth, where each time the factory representative promised a check would be sent “right away”. About 2 weeks before I got my check, the excuses were they she had been gone for a week, and the accountant had gone on vacation. 

In the middle of August I did some more work on the same piano, and sent another bill to the manufacturer.. I still haven’t been paid, even though the factory representative told me, after she admitted never having received the original bill, she would personally “walk the bill to the accounting department”. Now when I send an e-mail, I don't even get an answer back. 

I am telling all of you this to warn you NOT to do any work for the Samick Piano Company. If a dealer asks you to send the bill directly to Samick, either don’t do the work, or tell the dealer you want to get paid by him/her. The dealer will probably hesitate, because from what I’ve been told, Samick doesn’t reimburse its dealers, either. 

Willem (Wim) Blees, RPT 
Piano Tuner/Technician
94-505 Kealakaa Str. 
Mililani, Oahu, HI  96789
808-349-2943 
www.Bleespiano.com
Author of: 
The Business of Piano Tuning 
available from Potter Press 
www.pianotuning.com

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