[pianotech] Don't work for this manufacturer

[Scott Nelson]

Hi List,
 
I don't usually reply to situations like this, but the original posting by Wim was, in my opinion, completely out of line. I don't do work directly for Samick, so I can't comment on their timeliness, but it is totally out of place on this list to suggest a public boycott.
 
Incidentally, a reply from Jane Jones, for some reason, went to my spam folder, so perhaps other techs have not seen it.
 
I have had difficulty with several manufacturers as far as getting proper replacement parts, orders lost, or "gray area" warranty questions resolved. It is part of the business. No particular maker is completely immune to this type of problem.
 
So, either learn to deal with it, or don't do any work on these pianos. Just don't post it in this manner on the Pianotech List.
 
Scott Nelson

--- On Tue, 10/27/09, Al Guecia/AlliedPianoCraft <AlliedPianoCraft at hotmail.com> wrote:


From: Al Guecia/AlliedPianoCraft <AlliedPianoCraft at hotmail.com>
Subject: Re: [pianotech] Don't work for this manufacturer
To: pianotech at ptg.org
Date: Tuesday, October 27, 2009, 9:06 AM



Julia, I guess you didn't read the replies from Jane and Dave before you wrote this.
 
Al
 


From: KeyKat88 at aol.com 
Sent: Tuesday, October 27, 2009 8:53 AM
To: pianotech at ptg.org 
Subject: Re: [pianotech] Don't work for this manufacturer



Greetings,
 
         Thanks for this. And I am going to guess here that the reason the dealer told you to bill the company is probably because they themselves have been dealing with this...and got tired of the run around.
 
Julia
Reading, PA
 
In a message dated 10/27/2009 3:10:49 AM Eastern Standard Time, wimblees at aol.com writes:

Technicians are asked by stores to take care of problems with new pianos. In some cases the store pays the technician. But sometimes the store ask the technician to send a bill to the manufacturer. In all my years of doing this, the manufacturer  usually pays within a month, and sometimes even as soon as a week. But I want to warn you about one manufacturer that doesn't pay in a timely manner. I am telling you my story, so that hopefully other technicians won’t have the same problem as I have had. 
 
Last June the dealer for whom I do some work asked me to make a case repair on one of the pianos in his store. At about the same time, he asked me to make a minor repair on a piano of the same brand at a customer’s home. The dealer asked if I would send the bills to the manufacturer. That was at the end of June. I finally got a check at the end of September, 3 months later, but only after five or six e-mails back and forth, where each time the factory representative promised a check would be sent “right away”. About 2 weeks before I got my check, the excuses were they she had been gone for a week, and the accountant had gone on vacation. 
 
In the middle of August I did some more work on the same piano, and sent another bill to the manufacturer. I still haven’t been paid, even though the factory representative told me, after she admitted never having received the original bill, she would personally “walk the bill to the accounting department”. Now when I send an e-mail, I don't even get an answer back. 
 
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