Bite your tongue . Rick Ucci/ Ucci Piano On Oct 7, 2009, at 11:42 PM, wimblees at aol.com wrote: > > I set the up the appointments, and she confirms > them. She 's aware of the recession, (and daddy > Got her a new surfboard this summer) > > Rick Ucci/ Ucci Piano > That should have been, WHO did the calling before your daughter did > it. But by buying her a new surfboard, you just set your self up for > more expenses. In a couple of years she'll be asking you for a new > car. (Big grin). > > Wim > > -----Original Message----- > From: Richard <richard.ucci at att.net> > To: pianotech at ptg.org <pianotech at ptg.org> > Sent: Wed, Oct 7, 2009 4:36 pm > Subject: Re: [pianotech] Scheduling > > I set the up the appointments, and she confirms > them. She 's aware of the recession, (and daddy > Got her a new surfboard this summer) > > Rick Ucci/ Ucci Piano > > On Oct 7, 2009, at 2:29 PM, wimblees at aol.com wrote: > >> >> I have my 11 yr. Old daughter call the day b4 >> To confirm, they love it and she gets $3 a day. >> >> Rick Ucci/ Ucci Piano >> Why did your calling before, and what are you going to do when she >> "demands" more than $3, or when boys become more important than >> you. :) >> >> Wim >> >> -----Original Message----- >> From: Richard <richard.ucci at att.net> >> To: pianotech at ptg.org <pianotech at ptg.org> >> Sent: Wed, Oct 7, 2009 7:56 am >> Subject: Re: [pianotech] Scheduling >> >> I have my 11 yr. Old daughter call the day b4 >> To confirm, they love it and she gets $3 a day. >> >> Rick Ucci/ Ucci Piano >> >> On Oct 7, 2009, at 7:51 AM, "Gerald Groot" <tunerboy3 at comcast.net> >> wrote: >> >>> As much as I dread doing this, I always call them all the night >>> before to remind them even if they were only scheduled 2 weeks >>> ago. I'd rather have them cancel then than to drive all the way >>> there and find nobody home or a house for sale. >>> >>> Jer >>> >>> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] >>> On Behalf Of wimblees at aol.com >>> Sent: Tuesday, October 06, 2009 11:32 PM >>> To: pianotech at ptg.org >>> Subject: Re: [pianotech] Scheduling >>> >>> Matthew >>> >>> I had never done pre-scheduling before I came to Hawaii,until I >>> bought the client list from the widow of a tuner. He had his >>> customers "programmed" to where they were insisting to pre- >>> schedule, not just 6 months ahead, but even a year ahead. I've >>> been doing this now for 2 years, and it's great. Before I leave, I >>> get out my palm pilot and schedule the next appointment, and write >>> it on the tuning ticket as well. When I get home, I've created a >>> spreadsheet on which I keep track of all my pre-schedules. I also >>> have programmed my data base to show me which customers are pre- >>> scheduled. Then by about the 15th of every month, I look at my >>> calendar/palm pilot, and cross reference that with my spreadsheet >>> and database. I send out a reminder card 2 weeks before the >>> appointment to remind my customers I'm coming, giving them a >>> chance to cancel or change the appointment. >>> >>> No, it's not fool proof. Some customers will call to cancel. Some >>> will re-schedule. Some will totally forget to call me, and won't >>> be home. I had one the other day, after I showed up, say. "Oh, I'm >>> sorry, I forgot to call you to tell you not to come. I don't need >>> it tuned". And when I got to one house a couple of months ago, >>> there was a for sale sign in front of the house, and the house was >>> empty. But, by the same token, I've had customers call me 3 or 4 >>> months ahead of schedule to re-schedule to another day, because >>> they knew they were going to be busy, or off island, for the day I >>> was supposed to show up. >>> >>> So while it may be a hassle for some customers, and for you, to >>> keep it all straight, for the most part it works great. Most of my >>> customers are home, and they appreciate not only the post card, >>> but also that I am conscientious enough to make sure their pianos >>> are kept in tune, even though some of them don't even play it any >>> more. >>> Almost two thirds of my customers are pre-scheduled for either 6 >>> months or a year. This month alone, I have 32 appointments already >>> scheduled. >>> Wim >>> >>> >>> -----Original Message----- >>> From: Matthew Todd <toddpianoworks at att.net> >>> To: pianotech at ptg.org >>> Sent: Tue, Oct 6, 2009 5:03 pm >>> Subject: [pianotech] Scheduling >>> I would like to get everyone's input on scheduling appointments >>> six months out before leaving the customer's home. I just >>> scheduled a few this past week. I don't want to do too many until >>> I get a feel for this method. On one hand it can be good because >>> you have that time slot taken. But on the other hand, how often >>> would a customer call to cancel right before the appointment, >>> creating a hole? I guess there is no way to know, which is why I >>> only did a few. >>> >>> Just wondering who has had success with this, and who hasn't. >>> >>> Thanks! >>> TODD PIANO WORKS >>> Matthew Todd, Piano Technician >>> (979) 248-9578 >>> http://www.toddpianoworks.com >>> >>> >>> >>> avast! Antivirus: Outbound message clean. >>> Virus Database (VPS): 091006-0, 10/06/2009 >>> Tested on: 10/7/2009 7:51:29 AM >>> avast! - copyright (c) 1988-2009 ALWIL Software. >>> >> > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091008/a544b8fd/attachment-0001.htm>
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