I set the up the appointments, and she confirms them. She 's aware of the recession, (and daddy Got her a new surfboard this summer) Rick Ucci/ Ucci Piano On Oct 7, 2009, at 2:29 PM, wimblees at aol.com wrote: > > I have my 11 yr. Old daughter call the day b4 > To confirm, they love it and she gets $3 a day. > > Rick Ucci/ Ucci Piano > Why did your calling before, and what are you going to do when she > "demands" more than $3, or when boys become more important than > you. :) > > Wim > > -----Original Message----- > From: Richard <richard.ucci at att.net> > To: pianotech at ptg.org <pianotech at ptg.org> > Sent: Wed, Oct 7, 2009 7:56 am > Subject: Re: [pianotech] Scheduling > > I have my 11 yr. Old daughter call the day b4 > To confirm, they love it and she gets $3 a day. > > Rick Ucci/ Ucci Piano > > On Oct 7, 2009, at 7:51 AM, "Gerald Groot" <tunerboy3 at comcast.net> > wrote: > >> As much as I dread doing this, I always call them all the night >> before to remind them even if they were only scheduled 2 weeks >> ago. I'd rather have them cancel then than to drive all the way >> there and find nobody home or a house for sale. >> >> Jer >> >> From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] >> On Behalf Of wimblees at aol.com >> Sent: Tuesday, October 06, 2009 11:32 PM >> To: pianotech at ptg.org >> Subject: Re: [pianotech] Scheduling >> >> Matthew >> >> I had never done pre-scheduling before I came to Hawaii,until I >> bought the client list from the widow of a tuner. He had his >> customers "programmed" to where they were insisting to pre- >> schedule, not just 6 months ahead, but even a year ahead. I've been >> doing this now for 2 years, and it's great. Before I leave, I get >> out my palm pilot and schedule the next appointment, and write it >> on the tuning ticket as well. When I get home, I've created a >> spreadsheet on which I keep track of all my pre-schedules. I also >> have programmed my data base to show me which customers are pre- >> scheduled. Then by about the 15th of every month, I look at my >> calendar/palm pilot, and cross reference that with my spreadsheet >> and database. I send out a reminder card 2 weeks before the >> appointment to remind my customers I'm coming, giving them a chance >> to cancel or change the appointment. >> >> No, it's not fool proof. Some customers will call to cancel. Some >> will re-schedule. Some will totally forget to call me, and won't be >> home. I had one the other day, after I showed up, say. "Oh, I'm >> sorry, I forgot to call you to tell you not to come. I don't need >> it tuned". And when I got to one house a couple of months ago, >> there was a for sale sign in front of the house, and the house was >> empty. But, by the same token, I've had customers call me 3 or 4 >> months ahead of schedule to re-schedule to another day, because >> they knew they were going to be busy, or off island, for the day I >> was supposed to show up. >> >> So while it may be a hassle for some customers, and for you, to >> keep it all straight, for the most part it works great. Most of my >> customers are home, and they appreciate not only the post card, but >> also that I am conscientious enough to make sure their pianos are >> kept in tune, even though some of them don't even play it any more. >> Almost two thirds of my customers are pre-scheduled for either 6 >> months or a year. This month alone, I have 32 appointments already >> scheduled. >> Wim >> >> >> -----Original Message----- >> From: Matthew Todd <toddpianoworks at att.net> >> To: pianotech at ptg.org >> Sent: Tue, Oct 6, 2009 5:03 pm >> Subject: [pianotech] Scheduling >> I would like to get everyone's input on scheduling appointments six >> months out before leaving the customer's home. I just scheduled a >> few this past week. I don't want to do too many until I get a feel >> for this method. On one hand it can be good because you have that >> time slot taken. But on the other hand, how often would a customer >> call to cancel right before the appointment, creating a hole? I >> guess there is no way to know, which is why I only did a few. >> >> Just wondering who has had success with this, and who hasn't. >> >> Thanks! >> TODD PIANO WORKS >> Matthew Todd, Piano Technician >> (979) 248-9578 >> http://www.toddpianoworks.com >> >> >> >> avast! Antivirus: Outbound message clean. >> Virus Database (VPS): 091006-0, 10/06/2009 >> Tested on: 10/7/2009 7:51:29 AM >> avast! - copyright (c) 1988-2009 ALWIL Software. >> > -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091007/6fa5df45/attachment.htm>
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