[pianotech] Warranties

[David Love]

If they paid me the $40,000 for the piano that the dealer received.  

David Love
www.davidlovepianos.com


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Bruce Browning - The Piano Tuner
Sent: Friday, October 02, 2009 8:12 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Warranties

David,
Since you inspected the piano, and recommended its purchase, would you not
be prepared to cover the warranty yourself, thus keeping the tuning
customer?


> Case in point is that I inspected a piano for a customer at a dealer (this
> is now some months ago), gave it the thumbs up, and the dealer, knowing
> full well that it was a long term customer of mine, knowing that I
> encouraged the party to go ahead with the purchase, sold the piano with
> just such a warranty.  Of course, it puts the customer in the awkward
> position of having to choose between buying the piano, which they wanted,
> being loyal to me (we’ve had a relationship for many years) or risking
> voiding the warranty.  The goal for the dealer was to keep the servicing
> “in the family” as it were.  Another tech told me that such a contract