Again, this isn't exactly the situation. I'm not talking about a warranty situation (the piano needing warranty repairs) where the issuer of the warranty, as Israel pointed out, needs to be given the option to take care of it and therefore can choose who that person is that does the repair. This is a case of voiding a warranty by virtue of having someone else tune the piano when nothing yet has gone wrong. David Love www.davidlovepianos.com Baldwin did it for years, sort of. I live in a 2 store town and whenever I ran across a warranty issue on a Baldwin(back when Baldwin was Baldwin)if I wasn't working for the dealer or hadn't been to "Baldwin school" I had to turn it over to the dealer. After I went through this a few times I just referred the customers to the dealer when I ran across a warranty problem because I wasn't going to waste my time with the run around from Baldwin. I also wasn't going ot jack up my phone bill, for years they refused to have a toll free number for technical service, you had to call them on your dime. Mike -- I intend to live forever. So far, so good. Steven Wright Michael Magness Magness Piano Service 608-786-4404 www.IFixPianos.com email mike at ifixpianos.com -------------- next part -------------- An HTML attachment was scrubbed... URL: <http://ptg.org/pipermail/pianotech.php/attachments/20091002/e092d6c2/attachment.htm>
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