[pianotech] Warranties

[David Love]

Gee, I thought I was being facetious.  Damn if those ribs don't fall off sometimes.  Don't blame me though, I was just tuning the darn thing.  

David Love
www.davidlovepianos.com


-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf Of Ron Nossaman
Sent: Thursday, October 01, 2009 8:47 PM
To: pianotech at ptg.org
Subject: Re: [pianotech] Warranties

David Love wrote:
> So if someone is tuning the piano and the soundboard falls out the 
> assumption is that it was the lousy tuning technique that caused it?  I 
> don’t think so.  Steinway offers a warranty and yet there is no 
> stipulation that it be a Steinway tech who works on it.  I suppose if 
> someone made a claim about a bent tuning pin then Steinway could easily 
> say that it was the tech who bent it (authorized Steinway or not) but if 
> the ribs fall off the bottom of the soundboard I don’t think they 
> would likely sidestep the warranty claiming poor and unauthorized tuning 
> technique—nor would they likely prevail I would imagine. 

Somewhere on the premises, I have an official Baldwin tech 
bulletin outlining how to glue ribs back on the soundboards of 
unspecified verticals when they fall off. No warranties 
voided, no blame assigned, but nevertheless a local problem.

I somehow suspect this doesn't help...
Ron N