[pianotech] Avoiding Clients

[James Grebe]

Hi Wim,
Believe it or not, I read your reply without looking at who sent it.  I was 
thinking, this sounds just how Wim writes.  Strange how patterns filter 
through.  Good advice,
James
James Grebe Est. 1962
Piano Tuner-Technician
Creator of Custom Caster Cups
Creator of fine Writing Instruments
www.grebepiano.com
1526 Raspberry Lane
Arnold, MO 63010
(314) 608-4137
Become what you believe
----- Original Message ----- 
From: <wimblees at aol.com>
To: <pianotech at ptg.org>
Sent: Wednesday, September 30, 2009 8:10 PM
Subject: Re: [pianotech] Avoiding Clients


>
> Ryan
>
>
>
> If the animal smell effects you physically, tell you can't come to the 
> house anymore?because you're allergic to pet dander, dog pee smells, etc. 
> etc.
>
>
> If you're not allergic,?and you still want to tune the piano, as far as 
> getting her to shut up,?it is best to be direct with the customer. 
> Sometimes they don't understand that you need it quiet. So tell her you 
> need to concentrate on listing to the piano, and with her talking to you, 
> you not only can't concentrate on what she is telling you, you can't hear 
> the piano. On top of that,?tell her?that people?talking in the vicinity of 
> where you're working?interferes with your ability to hear the piano. You 
> can't stop her from being rude to her husband, but hopefully she'll lay 
> off him?long enough?for you to get out of there. ?
>
>
> Willem (Wim) Blees, RPT
> Piano Tuner/Technician
> Mililani, Oahu, HI
> 808-349-2943
> Author of:
> The Business of Piano Tuning
> available from Potter Press
> www.pianotuning.com
>
>
> -----Original Message-----
> From: Ryan Sowers <tunerryan at gmail.com>
> To: pianotech at ptg.org
> Sent: Wed, Sep 30, 2009 1:54 pm
> Subject: [pianotech] Avoiding Clients
>
>
> Dear list,
>
> I have a client that I just dread and have basically decided that I am not 
> willing to service her piano anymore. The animal smell is just awful, the 
> person is hard of hearing and talks way too much (she goes on and on and 
> on and won't let you get a word in edgewise) and is too loud, and is rude 
> to her husband, etc. etc.
>
> How do others deal with wanting to "fire" a customer graciously?
>
> -- 
> Ryan Sowers, RPT
> Puget Sound Chapter
> Olympia, WA
> www.pianova.net
>
>