Greeetings,
I would want to see the piano first. You could handle it 3
possible ways: 1. You could make an appointment for when you are in her "neck of the
woods" to see what she is describing (ad gratis). or 2. You could ask her
if she can wait till her next tuning appointment for an evaluation of the
situation, or 3. If she dosen't want to wait till the next tuning that otherwise
you will have to charge her for the eval and if she proceeds to have you do
the work, you can tell her that you'll take some of the cost of the
evaluation off the cost of the work. With #3, you are covered for your time. That is
what I do.
Julia Gottshall
Reading, PA
In a message dated 2/24/2009 12:37:51 P.M. Eastern Standard Time,
IFixPianos at yahoo.com writes:
On Tue, Feb 24, 2009 at 10:51 AM, Matthew Todd <_toddpianoworks at att.net_
(mailto:toddpianoworks at att.net) > wrote:
I had a client leave me a voicemail wanting some additional work in the
future. She has in her mind that the felts (i'm assuming the punchings and/or
key rebushing) need replacing, because the piano is getting harder to play.
She just wants a quote so she can plan for it.
Now, are there specific questions I need to ask her over the phone to get
more of an idea? I can always do the work like she asks, but then, it may or
may not remedy the problem she is having. I would rather be certain what she
is wanting and be confident that the problem will be resolved when I am thru.
I already tuned her piano several months back, so I really don't want to
charge her an additional service call to come out so we can discuss options,
because she did mention it to me at the tuning appointment.
I would appreciate to know how to best approach this.
Thanks!
TODD PIANO WORKS
Matthew Todd, Piano Technician
(979) 248-9578
_http://www.toddpianoworks.com_ (http://www.toddpianoworks.com/)
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