[pianotech] PR follow up

PAULREVENKOJONES at aol.com PAULREVENKOJONES at aol.com
Fri Aug 28 22:17:24 MDT 2009


I have suggested no such thing, Norm. This is a confusion of other people's 
 posts. And customer communication is the bottom line of the whole shebang, 
 telling them as exactly as possible, using the right language, to inform 
them of  the quality of the "tuning", and what to expect. 
 
Paul
 
 
In a message dated 8/28/2009 11:15:09 P.M. Central Daylight Time,  
barr8345 at bellsouth.net writes:

Paul,
IMHO the biggest point you are nor addressing is the needs of  the 
customer. How "fine" a tuning is this individual  interested in  paying 
for?  Exactly what is a perfect tuning? Good musicians have  preferences. 
Some like greatly stretched while others like solid  octaves.
The pianos we usually encounter that need large pitch raises have  been 
neglected. This could be that they just acquired it or it just sat  there 
unused.
To tell a customer that I have to come back in 2 weeks to  get a fine 
tuning when they have let the piano go for years is almost  humorous. If 
the piano sounds great when I leave, thats all I can  expect.
If the humidity changes in the next week, the piano will go out of  tune 
no matter how great a tuning you did, but if the customer does not  hear 
it, are you imposing your criteria by insisting on a return  visit?
Norm Barrett

PAULREVENKOJONES at aol.com wrote:
>   
>  
> In a message dated 8/28/2009 8:34:02 P.M. Central  Daylight Time, 
> wimblees at aol.com writes:
>
>   I pitch raised and fine tuned it
>
> I say,  "No  you didn't. You tuned it adequately". This is my only 
> point, the  confusion between fine and adequate tuning. Whatever 
> the causes,  whatever the methods, whatever the skills, whatever the 
> piano,  whatever the number of "passes", whatever, whatever, whatever. 
> Maybe  it makes no difference whatsoever.
>  
> Either I am  dimwitted, which I accept, or I am truly being unclear, 
> which I also  accept, or there is a wholesale confusion on the concept 
> of what  constitutes a "fine" tuning after a radical pitch alteration. 
>   
> P
>
>  ------------------------------------------------------------------------


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