[pianotech] Saturday Appointments

[David Love]

I have a no Saturday (or Sunday) work policy unless I make an exception.
Sometimes I do, but not until I've exhausted all other options.  I don't
work nights either.  But recently a piano that I had rebuilt was returned to
the customer after refinishing late on a Friday afternoon.  I still had the
action and needed to go there to install it.  The piano arrived too late
Friday and I wanted the customer to have it to play as soon as possible so I
went there on a Saturday to finish up.  When someone calls and asks if I
work weekends I always say "not if I can help it", or something similar.  I
don't like to close the door until I know what it is I'm turning down.

 

So there are occasions where I will work on Saturday but one thing I don't
do is travel.  I'll do a local tuning if that's really all they can do but I
won't travel far for it.  While I do prefer to leave weekends free there are
times when a Saturday is necessary.  One thing I will add, for techs trying
to build business, offering Saturday appointments can be an incentive to
attract business since many techs do not work on the weekends.

 

David Love

www.davidlovepianos.com

 

 

 

From: Ed Sutton <mailto:ed440 at mindspring.com>  

Sent: Saturday, August 01, 2009 11:02 AM

To: Pianotech List <mailto:pianotech at ptg.org>  

Subject: [pianotech] Saturday Appointments

 

I'm considering establishing a policy of "No Saturday Appointments."

It began as a favor to a customer who lived nearby, when they both began
working away from home weekdays.

Once you make a Saturday appointment, you have a customer who will demand
Saturday only appointments, and it doesn't take very many of those to claim
most (soon all) available Saturdays.

How have others dealt with this?

Ed S.

-------------- next part --------------
An HTML attachment was scrubbed...
URL: <http://ptg.org/pipermail/pianotech.php/attachments/20090801/3f561e97/attachment.htm>