Construction Crew Cacophany

[Thomas Cole]

A while back, someone posted their "New Customer Questionnaire" (not 
sure of the title). It's been helpful but a few times I've run into an 
issue that is not covered in that list. When deciding on a day and time, 
it's important to find out if there are any gardeners, housekeepers or 
construction workers due at the same time. I never think to ask but, on 
occasion, have had to reschedule after driving to the appointment where 
a vacuum cleaner or skill saw would be my accompaniment. Thankfully a 
tuning client scheduled for tomorrow morning called today realizing the 
conflict with some noisemakers.

Below is the list with a few adds, edits.

Tom Cole


  1. Owner/Business Name
  2. Contact Name & Phone Numbers (home/cell/work)
  3. Mailing Address, Piano Address
  4. Piano Type, Brand
  5. Age
  6. Last Tuned
  7. Tuning Stability
  8. Mechanical Problems, e.g., squeaky pedal, sticking keys (which ones?)
  9. Special Needs (historical temperament, voicing, estimate for  
repairs needed)
10. Driving Directions
11. How did you hear about me?
12. Is the piano locked? (keyboard, top)
13. Billing/Payment Instructions (PO #, send bill to dealer, "Mom is 
paying for it")
14. Conflict with gardeners, housekeepers, construction workers?
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