Say in nicely? Is there really a nice way to say it? Especially when you have no idea what their reaction is once the phone is hung up!
Hey, if we are able to please everyone all of the time, we are probably doing something wrong.
Matthew
tcc440 at netscape.net wrote:
I've had that experience. It happened when I called up a teacher whom I had been servicing for over 5 years tell me that the piano went out of tune just after I had finished.
I said to her " Oh , that means you'd gotten someone less expensive than me, right?" She said "Yes".
I said "Good luck" and hung up.
Those are the kind of customers you don't want.
As for your customer I would tell her that it is time for her to either have you out to do a tuning or find somebody else. Say it nicely, but
tell her she should have called "'' IMMEDIATELY " in order to benefit from a free service call from you.
Period.... You will NEVER BE ABLE TO KEEP HER HAPPY.
Tom Cobble RPT...........
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