who pays?

[Dean May]

If you paid by credit card you can contest the charge. 

 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

 

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From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Willem Blees
Sent: Tuesday, July 22, 2008 10:16 PM
To: Pianotech at ptg.org
Subject: who pays?

 

I ordered a part for an upright piano from a well known major manufacturer.
When I ordered it, I included the model and serial number. But the
manufacturer sent the wrong part, and the right part is no longer in
production. I am able to send the part back, and get credit for it, but I
will not get reimbursed for the shipping costs. Since I live in Hawaii, that
came to over $40. 

Who should pay the shipping cost? The manufacturer, for sending the wrong
part?  (like that's going to happen)  Do I have to eat it?  (it wasn't my
fault the manufacturer sent me the wrong part).  Or the customer? (It wasn't
her fault, either). 

Willem (Wim) Blees, RPT
Piano Tuner/Technician
Honolulu, HI
808-349-2943
www.bleespiano.com
Author of 
The Business of Piano Tuning
available from Potter Press
www.pianotuning.com

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