Getting to know your clients

[Willem Blees]

Then there are clients who don't want to play in front of the tuner. I had one customer who, according to the music on the piano, was an advanced player, and even told me she was. She tried to tell me the problems with one of the notes, so?I asked her to show me. She said she would never play for anyone except her husband and her teacher. I tried to explain that?like a doctor, who?need to examine her by putting his hands on her body to find out a problem, I needed to have her play.?But even that didn't help.?I tuned for her for 10 years, but she never played. 


Willem (Wim) Blees, RPT
Piano Tuner/Technician
Honolulu, HI
808-349-2943
www.bleespiano.com
Author of 
The Business of Piano Tuning
available from Potter Press
www.pianotuning.com


-----Original Message-----
From: Michael Kurta <mkurta at roadrunner.com>
To: Pianotech List <pianotech at ptg.org>
Sent: Tue, 22 Jul 2008 2:50 am
Subject: Re: Getting to know your clients



??? The problem with half (or more) of my customers is that either 1. the primary player is not at home.? Whether a student or a spouse, they're not there when I am.? And 2. they are often too shy or embarassed to play in front of someone outside their family.??It may be helpful to?take a clue from the music in the bench or near the piano.? But the concept is good and worth working with.? 

??? Mike Kurta

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