Securing a tuning appointment with first telephone enquiry

[Dean May]

In a good natured way I tell them if they are just shopping for price I can
tell them right up front that I'm probably the most expensive tuner they'll
contact. And then I'll give them a couple of names of tuners that I can
recommend that charge $5-$10  less than I do. 

 

They will usually schedule.

 

Dean

Dean May             cell 812.239.3359 

PianoRebuilders.com   812.235.5272 

Terre Haute IN  47802

 

  _____  

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of lee innocent
Sent: Wednesday, July 16, 2008 11:58 AM
To: pianotech at ptg.org
Subject: Securing a tuning appointment with first telephone enquiry

 

My ad is the first ad in the yellow pages under piano tuning. 

I get lots of people enquiring about tuning fees but do not book an
appointment because this is the first call theyve made. 

 

I tend to give them a price and thats the end of the phone call, 

they then phone the next person in the book. 

 Apart from fee, what other points do you use to engage to build a
conversation with the enquirer?

In a nutshell, what is the best way to secure a tuning appointment while
they are on the phone. 

 

Lee

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