courtesey call

[Barbara Richmond]

Greetings Scott,

I was thinking this might be a good contribution for the Journal column, 
Tools, Tips & Techniques.  I see a Scott W. Jackson in my 2007 PTG 
directory--would that be you?

Thank you.

Barbara Richmond, RPT
Associate Editor
Piano Technicians Journal

----- Original Message ----- 
From: "Scott Jackson" <scottwaynejackson at hotmail.com>
To: "Pianotech List" <pianotech at ptg.org>
Sent: Friday, April 11, 2008 10:55 PM
Subject: Re: courtesey call


> Now that i have mobile phone numbers for most customers, i have taken to
> sending a text message confirmation. You can save a template message, then
> you only have to drop in the correct date and time. This also ensures that
> the customer has my name and contact number on record.
>
> Scott Jackson
>
>
> ----- Original Message ----- 
> From: Willem Blees
> To: Pianotech at ptg.org
> Sent: Saturday, April 12, 2008 4:17 AM
> Subject: courtesey call
>
> So what are your policies? Do you call the day before, as a courtesy, to
> remind your customer of your appointment, saying something like "This is a
> courtesy call to remind you of our appointment tomorrow at 9 o'clock".
>
>