Securing a tuning appointment with first telephone enquiry

[John Ross]

I wonder if telling them that during the first tuning, you would give  
them a free evaluation. Find out what their requirements are.
On an unseen piano, I tell them the first call makes the piano  
operational. i.e. up to pitch and all keys work. (well maybe not the  
extreme end ones.)
Then I give them an estimate of work required in order of importance  
to their use of the piano.
Little old lady for hymns, or a child starting in lessons, require  
different levels of work.
Remember, not all players require the piano to be at an optimal  
performance level.
Mind you almost all of these pianos would be low end, and people  
starting out.
The high end players and teachers will probably already have a tuner.

John Ross
Windsor, Nova Scotia, Canada

On 16-Jul-08, at 12:57 PM, lee innocent wrote:

> My ad is the first ad in the yellow pages under piano tuning.
> I get lots of people enquiring about tuning fees but do not book an  
> appointment because this is the first call theyve made.
>
> I tend to give them a price and thats the end of the phone call,
> they then phone the next person in the book.
>  Apart from fee, what other points do you use to engage to build a  
> conversation with the enquirer?
> In a nutshell, what is the best way to secure a tuning appointment  
> while they are on the phone.
>
> Lee

John Ross
Windsor, Nova Scotia, Canada





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