Drop her like a bad habit. -------------- Original message from Matthew Todd <toddpianoworks at att.net>: -------------- Greetings, I will be servicing a clients piano tomorrow. I tuned it about a month ago, and it is a callback. She wasn't complaining about the tuning, but there is one note toward the bass section that doesn't quite match the tone of the surrounding notes. When I was there I could tell a slight difference, but not much. Anyway, I will be going there tomorrow to attempt to satisfy this client. My only fear is that I will be doing some work here, and she still won't be satisfied. If she is not, do I still charge her? This is the client you may remember me mentioning some time back that there are vibrations on a few notes that are played. Well, this is the one. Plus there is a paper clip that she dropped in the soundboard, and another tech she has called could not find it. Plus there are two notes that she said sounded a little sharp to her. So, if I cannot satisfy these situations, what would you do in my shoes? Thanks in advance, Matthew -------------- next part -------------- An HTML attachment was scrubbed... URL: https://www.moypiano.com/ptg/pianotech.php/attachments/20080703/d1d7dbc1/attachment.html
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