Customer Satisfaction

[Shawn Brock]

Matthew,

its all in the voicing!  In this case its probably harmonics in the bass.  Just do the best you can with her...  Yes, I would charge her something.  Not much maybe, but something.  Just do the best you can, that's all a fellow can do.

Shawn Brock, RPT
  ----- Original Message ----- 
  From: Matthew Todd 
  To: pianotech at ptg.org 
  Sent: Wednesday, July 02, 2008 7:19 PM
  Subject: Customer Satisfaction


  Greetings,

  I will be servicing a clients piano tomorrow.  I tuned it about a month ago, and it is a callback.  She wasn't complaining about the tuning, but there is one note toward the bass section that doesn't quite match the tone of the surrounding notes.  When I was there I could tell a slight difference, but not much.

  Anyway, I will be going there tomorrow to attempt to satisfy this client.  My only fear is that I will be doing some work here, and she still won't be satisfied.  If she is not, do I still charge her?  This is the client you may remember me mentioning some time back that there are vibrations on a few notes that are played.  Well, this is the one.  Plus there is a paper clip that she dropped in the soundboard, and another tech she has called could not find it.  Plus there are two notes that she said sounded a little sharp to her.

  So, if I cannot satisfy these situations, what would you do in my shoes?

  Thanks in advance,
  Matthew
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