Literature: Professional Contacts

[Garret Traylor]

Hi Matthew,

 

I recommend that you call or email Dampp-Chaser.

 

For me a very rewarding aspect of beginning any business or profession has
been making professional contacts with customers, colleagues and vendors.
Regarding vendors, the persons answering the phone should be and often are
expert in their field (don't assume they know it all). They are often the
proverbial "horses mouth".  Vendor representatives are the folks you need to
turn to when you have a question specific (read their literature first).  I
have collected over time many filing cabinets of catalogues and supporting
literature from dozens and dozens of vendors.  As a rule, when dealing with
a new vendor, I ask for a sample of all their product and technical
literature.  After I receive it, I make a point to read it thoroughly.  This
may take a lot of time; if it does not read well for me, I assume it won't
for my customer.

 

Also, not all customers will read a brochure you put into their hands.
Brochures are very important and can provide a stabilizing effect in
building a relationship with your customer.  The business card, hand shake,
website, your clothing, clean car, organization of shop or store, your
public persona all go toward developing your confidence and the sale of your
products and services.

 

Kindest Regards,

Garret 

"Stick with the winners, don't be a weinner"

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From: Matthew Todd [mailto:toddpianoworks at att.net] 
Sent: Wednesday, July 02, 2008 6:37 PM
To: hpp at highpointpiano.com; Pianotech List
Subject: RE: Literature

 

Can I order them from their website, or do I have call in?

 

I guess that was my question.  I was having trouble finding them online.

 

Matthew

Garret Traylor <hpp at highpointpiano.com> wrote:

Dampp-Chaser Corporation

Technical Customer Service

Kelly Hollifield

P.O. Box 1610

Hendersonville, NC  28793

(800) 438-1524

www.dampp-chaser.com <http://www.dampp-chaser.com/> 

kelly at dampp-chaser.com 

 

From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of Matthew Todd
Sent: Wednesday, July 02, 2008 10:32 AM
To: pianotech at ptg.org
Subject: Literature

 

Where is the best place to order more Dampp-Chaser literature that we use to
give our clients explaining the system?  And while I'm doing that, what
other brochures do you keep in your tuning kit to hand out as information to
your customers?

 

I finally ordered my new tuning kit this morning!

 

http://www.stanleysupplyservices.com/images/p/JTK86BKcia.GL.jpg

 

It looks like this one won't develop me a hernia or skater's elbow.  I have
saved a few of the e-mails from ya'll in the past regarding what you use,
and I actually will order one of those for my regulating kit!

 

Thank you,

Matthew

 

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