Steam treating hard hammers

[David Boyce]

Yes Wayne, the fact that you are the supplier of the piano certainly adds 
another dimension, doesn't it.. I think maybe some have missed the posting 
where you explained that the customer bought the piano from you.

In this situation, you really have to keep the customer happy, don't you, 
even if you have to end up letting her choose a differernt piano, and you 
make a loss on this whole transaction.  But if it does come to that, in the 
long term you will have a happy customer who tells others what pains you 
went to, to make things right for her, and that kind of free marketing has 
much value.

All very frustrating in the meantime though!

Best regards,

David.

>No, the piano is not POS. We have been selling pianos from China for about 
>10 years and have bought from different factories. At first >we had pianos 
>from 1 factory that were POS but this piano and others from 2 other 
>factories are better quality. Just this one seem to have >problems with the 
>hammers. I will not tell my customer through the thing out, the piano was 
>bought as an anniversary present by her >husband from our store. I just 
>trying to make things right for this customer, if necessary we may have to 
>change hammers or give her >another piano. I 'm trying fix the problem 
>before we have to go to that route.