Setting up appointments

[David M. Porritt]

John:

I notice that while you have two lines about the piano being "too loud" or
"too bright" there's no "too dull or mellow".

dp

____________________
David M. Porritt, RPT
dporritt at smu.edu
 
-----Original Message-----
From: pianotech-bounces at ptg.org [mailto:pianotech-bounces at ptg.org] On Behalf
Of John Formsma
Sent: Saturday, June 02, 2007 9:44 AM
To: Pianotech List
Subject: Re: Setting up appointments

I think it is something we should try, to see if it works for us
individually. One thing I'm trying is handing a card at the beginning
of an appointment. It has several objectives, like helping me keep
records up to date, and to let me know anything the customer may be
interested in in addition to tuning.

I've attached these as PDF files.

I haven't been doing this long, so I don't know exactly how it will
work long term.

JF

On 6/1/07, Matthew Todd <toddpianoworks at yahoo.com> wrote:
> After you've tuned your clients piano, does it work well to schedule their
> six month or 1 year tuning before you leave?  Does the client normally
agree
> to scheduling that far out?
>
> I got to thinking about this after observing my wife's doctor's
> appointments.  After she finishes one app. she goes to the app. desk to
get
> the next date scheduled, and it is written on a card, then given to her.
A
> few days before her app. she gets a call from the dr. reminding her.
>
> Have any of you tried this system for our field?  Could this give us more
> income rather than just tuning, and then call in six months in hopes that
> you can schedule another tuning?
>
> Is it also possible to implement a cancellation policy?
>
> Thanks for the advice and tips!
> Matthew
>
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