Here comes the pitch

[Wayne Walker]

Ditto, I always tell new customers upfront on the phone that they may be
looking at extra cost. I never had problem and sometime the customer is
happy if they only have to pay the normal tuning fee. Better to have them
prepare for the worst.
 
Wayne
 
Wayne Walker
Piano Tuner / Technician
Musicstop Acoustic Piano Service
264 Herring Cove Road
Halifax, NS, Canada
B3P 1M1
902-221-1540
902-496-0041 Fax
HYPERLINK "http://www.musicstop.com/"www.musicstop.com
 

-----Original Message-----
From: Farrell [mailto:mfarrel2 at tampabay.rr.com] 
Sent: Monday, July 09, 2007 7:30 PM
To: Pianotech List
Subject: Re: Here comes the pitch


That's why I always tell folks about the possibility of a pitch raise when I
first talk to them on the phone. That way they already know that if the
piano is flat, it will need more than just a tuning and will cost more. If
they balk at the initial phone conversation, well then, I guess we save both
parties the hassle. I'd say maybe one in 20 or 30 first-time clients get
shook up about the possibility of a pitch raise.
 
Terry Farrell

----- Original Message ----- 
From: HYPERLINK "mailto:tune4u at earthlink.net"Alan Barnard 
To: HYPERLINK "mailto:pianotech at ptg.org"pianotech at ptg.org 
Sent: Monday, July 09, 2007 5:24 PM
Subject: RE: Here comes the pitch

What does one do when confronted with a piano too flat (or sharp) to tune
but the customer will not cough up any $ for the extra work to tune and
stabilize it?

If I can't sell someone on proper service (and I WOULD try to educate and
sell what's needed)--and it's obvious that this piano's tunings are, shall
we say, infrequent--then I would certainly tune the piano as it sits and
feel not the slightest shred of guilt about it.

But I would not leave my card in the piano and I wouldn't leave any notes
about what I did. 

Alan Barnard
Salem, MO



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