Here comes the pitch

[Farrell]

RE: Here comes the pitchThat's why I always tell folks about the possibility of a pitch raise when I first talk to them on the phone. That way they already know that if the piano is flat, it will need more than just a tuning and will cost more. If they balk at the initial phone conversation, well then, I guess we save both parties the hassle. I'd say maybe one in 20 or 30 first-time clients get shook up about the possibility of a pitch raise.

Terry Farrell
  ----- Original Message ----- 
  From: Alan Barnard 
  To: pianotech at ptg.org 
  Sent: Monday, July 09, 2007 5:24 PM
  Subject: RE: Here comes the pitch


  What does one do when confronted with a piano too flat (or sharp) to tune but the customer will not cough up any $ for the extra work to tune and stabilize it?

  If I can't sell someone on proper service (and I WOULD try to educate and sell what's needed)--and it's obvious that this piano's tunings are, shall we say, infrequent--then I would certainly tune the piano as it sits and feel not the slightest shred of guilt about it.

  But I would not leave my card in the piano and I wouldn't leave any notes about what I did. 

  Alan Barnard
  Salem, MO
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